Frequently Asked Questions

Where are my items being shipped from?

Our products are shipped straight out of Dallas, Texas right here in the USA!

Where do you ship?

We ship to almost every country! Chances are, if you have seen our advertisements, we ship to you! If you'd like to make sure, send us a message first just to confirm!

Does it cost anything to track an animal?

It is just a one time fee of purchasing a bracelet to track your animal! There are no additional fees!

How do turtles get tracked?

A small GPS tracker is placed on the back of the turtles shell. It is completely harmless and the turtles don't know it's there!

How do I track my animal?

When you get your animal tracking card in the mail, there will be a little QR code on the card. Simply open up your iPhone or Android camera and point it at the QR code. A notification will pop up for you to click on that will take you to your interactive map! If you get an error, try installing a free QR code scanning app or scanning the code with WiFi turned off. If you have any questions or need help please email info@thewildlifecollections.com or message us on Facebook for a faster response!

I didn't receive my tracking card?

No problem! Our warehouse packs these cards with each bracelet, so if for some reason you didn't get yours, send us an email or Facebook message and we can ship them out to you or instantly send a PDF of one!

How do I get an Elephant to Track?

Wildlife Collections has partnered with Save the Elephants to create the Expedition Bracelet. Each bracelet comes with a real, wild elephant to track. Click here to track yours!

How to track a real Polar Bear?

Wildlife Collections is partnered with Polar Bears International to provide a polar bear to track with each Venture Bracelet. Click here to track yours!

How to track a real Sea Turtle?

Wildlife Collections is partnered with The Sea Turtle Conservancy to provide a real Sea Turtle to track with each Journey Bracelet. Click here track yours!

How to track a real Shark?

Wildlife Collections is partnered with Saving the Blue to provide a real shark to track with each Voyage Bracelet. Click here track yours!

Does each bracelet come with its own animal?

Yes! You get a different animal to track with each bracelet you purchase! If you get multiple by mistake, simply reach out to our team and we can fix that. 

Why has my order not shipped?

Orders are shipped out on weekdays only and we do our best to make it same or next day shipping! If you haven't received an email notification that your order hasn't shipped, just send us an email or message on Facebook and we can look this up for you!

What size are the bracelets?

Majority of our bracelets are stretchy or adjustable to fit any wrist! However, if you have a specific one you are curious about just send us an email or Facebook message!

Is Wildlife Collections legitimate?

YES! We are of course legitimate! There are many websites that falsely claim to be able to help save wildlife if you purchase from them, so be cautious from where you purchase from. We have official partnerships with the Sea Turtle Conservancy, Orca Research Trust, and Save the Elephants. You can verify these by visiting their partnership pages on their website; just keep scrolling until you see our name and logo!

How much money has Wildlife Collections raised to save wildlife?

Through its partnerships, in 2020 Wildlife Collections donated $362,784 to various wildlife organizations. Wildlife Collections raised $237,636 for the Sea Turtle Conservancy, $8,111 for the Orca Research Trust, and $101,720 for Save The Elephants. In November 2020, Wildlife Collections began their partnership with Polar Bears International and raised $10,297. 

Tell me more about your partnership with Save the Elephants?

Wildlife Collections is proud to donate 10% of net profits from the sale of the Save the Elephants collection to Save the Elephants for the protection of these species in Africa. We started our partnership on August 1st. Information on Save the Elephants: Save the Elephants, Marula Manor, Marula Lane, Karen, P.O. Box 54667, Nairobi, 00200, Kenya

Is my purchase tax-deductible?

No percentage of your purchase from Wildlife Collections is tax-deductible.

If I am outside of the USA, will I be charged a customs charge?

As of January 6, 2021 there will be no extra customs duty or taxes for any orders outside of the USA

Is this a one-time purchase, or are there ongoing fees?

The purchase of our products are a one-time purchase, and there are no ongoing fees to track your animal